Privacy Policy

Last Updated: March 22, 2025

Melissa Rae Gerleman LLC (“we,” “us,” or “our”) operates the HearOurVoiceUS.com website (the “Site”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect the information you provide to us when you use our Site. By using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information from you:

  • Personal Information: This information can be used to identify you directly and includes:

    • Name

    • Email address

    • Shipping address

    • Billing address

    • Phone number

    • Order history

    • Account login credentials (username, password)

  • Payment Information: We collect information necessary to process payments, such as:

    • Credit card details (Note: sensitive payment information is processed securely by our PCI DSS-compliant payment processor, PayPal. We do not directly store your full credit card details on our servers.)

    • Billing address

  • Usage Data: This information relates to how you interact with our Site and includes:

    • IP address

    • Browser type and version

    • Operating system

    • Referring website URLs

    • Pages visited

    • Dates and times of visits

    • Search queries

    • Device information (e.g., device type, screen resolution)

  • Cookies and Similar Technologies: We use cookies, pixels, web beacons, and similar technologies to collect information about your browsing activity, preferences, and usage patterns.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: You provide us with information when you:

    • Create an account

    • Place an order

    • Subscribe to our newsletter

    • Contact customer support

    • Submit a review or other content

  • Automatically: We collect information automatically as you browse our Site using cookies and similar technologies.

  • From Third Parties: We may receive information from third-party service providers, such as:

    • Payment processors (to confirm payment status)

    • Shipping companies (to track order delivery)

    • Marketing partners (if you have consented to receive marketing communications from them)

3. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment and Management:

    • Processing and fulfilling your orders

    • Arranging for shipping and delivery

    • Providing order updates and tracking information

    • Managing returns and exchanges

  • Customer Support:

    • Responding to your inquiries and requests

    • Providing technical support and assistance

    • Resolving disputes and issues

  • Personalization and Improvement:

    • Personalizing your experience on the Site

    • Recommending products and content that may interest you

    • Analyzing usage data to improve the Site’s functionality and performance

    • Conducting research and development to enhance our products and services

  • Marketing and Advertising:

    • Sending you marketing communications (with your consent) about new products, promotions, and special offers

    • Displaying targeted advertisements on the Site and other platforms

  • Security and Fraud Prevention:

    • Detecting and preventing fraudulent transactions

    • Protecting against unauthorized access and use

    • Ensuring the security and integrity of the Site

  • Legal Compliance:

    • Complying with applicable laws, regulations, and legal processes

    • Responding to lawful requests from government authorities

4. How We Share Your Information

We may share your information with the following categories of third parties:

  • Service Providers: We share information with third-party service providers who assist us in operating our business, including:

    • Payment processors (PayPal) for secure payment processing.

    • Shipping companies (e.g., USPS, UPS, FedEx) for order delivery.

    • Cloud hosting providers for data storage and security.

    • Email marketing platforms for sending marketing communications (with your consent).

    • Customer support platforms for managing inquiries and requests.

    • Analytics providers for analyzing Site usage.
      These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

  • Marketing Partners: We may share information with marketing partners (with your explicit consent) to provide you with targeted advertising and promotional offers. You have the right to withdraw your consent to marketing communications at any time.

  • Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if we are required to do so by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or control of your personal information.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive information transmitted between your browser and our servers.

  • PCI DSS Compliance: We comply with the Payment Card Industry Data Security Standard (PCI DSS) requirements to ensure the secure handling of payment card information.

  • Access Controls: We restrict access to personal information to authorized personnel only.

  • Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.

  • Data Minimization: We collect and retain only the personal information that is necessary for the purposes outlined in this Privacy Policy.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of our relationship with you

  • Whether there is a legal obligation to retain the data

  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations)

When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights: Accessing, Managing, and Controlling Your Information

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

  • Deletion: You have the right to request that we delete your personal information (also known as the “right to be forgotten”).

  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

  • Restriction of Processing: You have the right to restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or object to the processing.

  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

  • Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us through our Contact Us Page. We will respond to your request within 30 days. We may require you to verify your identity before processing your request.

8. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing behavior on the Site. You can control the use of cookies through your browser settings. You can typically modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect your ability to use certain features of the Site.

  • Types of Cookies We Use:

    • Essential Cookies: These cookies are necessary for the Site to function properly. They enable you to navigate the Site and use its features.

    • Performance Cookies: These cookies collect information about how you use the Site, such as which pages you visit and how long you spend on each page. This information helps us improve the Site’s performance.

    • Functionality Cookies: These cookies allow the Site to remember your preferences, such as your language or region.

    • Targeting Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to track your browsing behavior across other websites.

  • Managing Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. You can also opt-out of certain types of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal: [invalid URL removed].

9. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete that information from our systems.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence, where the data protection laws may differ from those in your jurisdiction. By using the Site, you consent to the transfer of your information to these servers. We will take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy. When transferring your data internationally, we implement appropriate safeguards, such as standard contractual clauses approved by the European Commission, to protect your privacy rights.

11. CCPA Compliance

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. These rights include the right to know what personal information we collect about you, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. Melissa Rae Gerleman LLC does not and will not sell your personal information.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will post any changes on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically for any updates or changes. Your continued use of the Site following the posting of changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Melissa Rae Gerleman LLC
  • Address: 4608 S Arden Ave, Sioux Falls, SD 57103
  • Support Time: Mon-Sat: 9AM-5PM EDT
  • Email: support@hearourvoiceus.com
  • Phone: +1 (240) 943-0995