We make it easy! You can use your PayPal account or any major credit or debit card (Visa, Mastercard, American Express, Discover) to complete your purchase.

Ordering is easy! Just follow these steps:

1. Add your desired items to your shopping cart.

2. Provide your billing and shipping details.

3. Select your preferred shipping option.

4. Review and complete your order at checkout.

If you notice a mistake in your order, please contact us as soon as possible at support@hearourvoiceus.com with your order information and the necessary changes. We will do everything we can to assist you.

While we’ll do our best to accommodate your requests, changes to an order are only possible within a limited timeframe. Please email support@hearourvoiceus.com as soon as possible with your order number and the details of the changes you’d like to make. Due to our production process, we can generally only accept changes within 12 hours of your order confirmation.

Yes, you can cancel your order! To do so, please email us at support@hearourvoiceus.com with your order details within 12 hours of making payment, before your order enters production. If you cancel within this timeframe, we’ll process a full refund. Unfortunately, we are unable to cancel orders once they have entered the production phase.

Yes, you’ll receive a shipping confirmation email with tracking information upon shipment.

Yes! A shipping confirmation email with tracking information will be sent to you as soon as your order ships.

Don’t worry if your tracking information doesn’t update right away, this is common with registered airmail. Your package is definitely on its way. If you haven’t seen a tracking update in over 10 days, please reach out to our support team at support@hearourvoiceus.com

If your tracking information indicates your order has been delivered, but you haven’t received it, we recommend first reviewing the tracking details. Please also allow a few extra business days, as sometimes deliveries are delayed or tracking information may be prematurely updated. If, after this time, your order still hasn’t arrived, please contact us at support@hearourvoiceus.comwith your order details. We will investigate the situation and provide you with an update on its status.

After you place your order, you should expect these email updates in sequence:

1. A confirmation email upon successful payment.
2. An update email when your order begins production.
3. A shipping notification email containing your tracking information.